Terms and Conditions of Service
Welcome to Arroyo Ailments. These Terms and Conditions govern your access to and use of our home doctor visit services, including our online platform, mobile application, and all related services provided by Arroyo Ailments. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Acceptance of Terms
By creating an account, selecting a physician, scheduling a home visit, using our patient portal, or otherwise accessing our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy. These terms constitute a legally binding agreement between you and Arroyo Ailments.
2. Description of Services
Arroyo Ailments provides on-demand home visit doctor services, including:
- Scheduling and facilitating home visits by general practitioners and specialty physicians (e.g., pediatricians, therapists).
- Access to a secure patient portal for managing appointments and health information.
- Virtual consultations when appropriate and available.
- Prescription management support.
- Electronic Health Record (EHR) integration for comprehensive care.
- Medical billing support services.
- Development and maintenance of a mobile health application for service access.
Our services are designed to provide convenient access to medical care and are not intended to replace emergency services. In a medical emergency, please dial 911 or visit the nearest emergency room.
3. User Responsibilities
As a user of Arroyo Ailments, you agree to:
- Provide accurate and complete information during registration and when using our services.
- Maintain the confidentiality of your account credentials.
- Ensure a safe and appropriate environment for medical professionals conducting home visits.
- Be present or arrange for a responsible adult guardian to be present during home visits for minors or incapacitated individuals.
- Comply with all applicable laws and regulations in your use of our services.
- Promptly pay for all services rendered by Arroyo Ailments or its associated practitioners.
4. Physician and Service Availability
Arroyo Ailments strives to provide access to a wide range of qualified physicians. However, the availability of specific specialties (e.g., pediatricians, therapists) or individual practitioners may vary based on location, time of day, and demand. We do not guarantee the availability of any specific physician or service at any given time. Our services are available within defined city zones; please check our online platform for service area coverage.
All medical professionals providing services through Arroyo Ailments are licensed and insured independently, and Arroyo Ailments facilitates the connection between patients and these independent practitioners.
5. Payments and Billing
You agree to pay all fees associated with the services you receive from Arroyo Ailments or the medical professionals linked through our platform. Pricing for services will be clearly displayed on our site or communicated to you before scheduling. You are responsible for any co-pays, deductibles, or non-covered services as determined by your insurance provider.
Arroyo Ailments provides medical billing support; however, it is your responsibility to understand your insurance coverage and submit claims where applicable. Payment methods accepted will be listed on our site.
6. Privacy and Data Security
Your privacy is paramount to us. All personal and health information collected through our services is handled in accordance with our Privacy Policy and all applicable laws, including HIPAA. We employ robust security measures, including electronic health record integration, to protect your data. Please review our Privacy Policy for detailed information on how we collect, use, and protect your information.
7. Intellectual Property
All content on the Arroyo Ailments website, mobile application, and patient portal, including text, graphics, logos, images, and software, is the property of Arroyo Ailments or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
8. Disclaimers and Limitation of Liability
Arroyo Ailments provides a platform to connect patients with medical professionals. While we strive for excellence, we do not guarantee the outcomes of any medical consultation or treatment. The medical advice provided by practitioners is independent of Arroyo Ailments.
- Our services are provided "as is" and "as available" without any warranties, express or implied.
- Arroyo Ailments shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or inability to use our services.
- We are not responsible for the actions or omissions of any third-party medical professionals, even if they are accessed through our platform.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona.
10. Changes to Terms
Arroyo Ailments reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Arroyo Ailments
7891 Canyon Rim Drive,
Suite 200,
Scottsdale, AZ, 85255,
United States