Privacy Policy for Arroyo Ailments

Arroyo Ailments is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, and disclose information when you use our home doctor visit services, specialty physician selection, secure patient portal, virtual consultations, prescription management, mobile health application, electronic health record integration, and medical billing support. By accessing or using our online platform and services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services to you, encompassing Protected Health Information (PHI) and personally identifiable information.

• Personal Identification Information: This includes your name, date of birth, contact details (e.g., phone number, email address, physical address at 7891 Canyon Rim Drive, Suite 200, Scottsdale, AZ, 85255, United States), and demographic information.
• Health Information: This includes medical history, current health status, symptoms, diagnoses, treatment plans, prescriptions, laboratory results, and other health-related data collected during home visits, virtual consultations, or through our patient portal.
• Payment Information: When you use our medical billing support, we may collect billing and payment details.
• Technical Data: This includes IP addresses, browser type, operating system, device identifiers, and usage data related to your interactions with our site and mobile application. We use cookies and similar technologies for functionality and analytics, as described below.
• Location Information: We collect your location information when you use our city zone selector for home visit services.

How We Use Your Information

We use the collected information for the following purposes:

• To Provide Medical Services: To facilitate home doctor visits, enable specialty physician selection (pediatricians, therapists, general practitioners), conduct virtual consultations, manage prescriptions, and provide ongoing medical care.
• Patient Portal Management: To enable secure access to your health records, appointment scheduling, and communication with healthcare providers.
• Electronic Health Record (EHR) Integration: To maintain accurate and comprehensive medical records.
• Medical Billing and Payments: To process payments, manage insurance claims, and provide medical billing support.
• Communication: To send appointment reminders, service updates, and respond to your inquiries.
• Service Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and user experience of our online platform and mobile health application.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and professional standards, including HIPAA and GDPR.

Disclosure of Your Information

We will only disclose your information to third parties under specific circumstances, always with robust privacy safeguards:

• Healthcare Providers: Your health information is shared with the healthcare professionals involved in your care to facilitate treatment, payment, or healthcare operations.
• Service Providers: We may share information with third-party vendors and service providers who assist us in operating our business and providing our services (e.g., IT support, payment processors, cloud hosting). These partners are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

Data Security

Arroyo Ailments implements robust technical and organizational security measures to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure patient portals, and regular security audits. We adhere to industry best practices to safeguard your data.

Data Retention

We retain your personal and health information for as long as necessary to provide our services, comply with legal and regulatory obligations (e.g., medical record keeping requirements), resolve disputes, and enforce our agreements.

Your Privacy Rights (GDPR & Other Laws)

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure ( "Right to be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is subject to legal and regulatory retention requirements, particularly concerning health records.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.

Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate legal consent. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: